Roadside Assistance
Roadside Assistance
Travel safe and enjoy peace of mind knowing you’re covered by comprehensive roadside assistance, tailored to your needs. In case something goes wrong on the road, we’re always by your side. Plus, we offer vital information, like retailer opening times, so you’re always up to date. Specify that's free during legal guarantee, and can be extended with service plans.
A MECHANIC ALWAYS ON HAND
Punctured tyre? Flat battery? Lost key? ... Don’t worry! One of our highly trained mechanics is always on hand, wherever you are. Plus, if the problem requires workshop assistance, we’ll take care of towing your vehicle to the nearest authorised service point.
YOU’LL NEVER BE WITHOUT A CAR
If we need to keep your car in the workshop for repairs, we’ll give you a courtesy vehicle while we fix yours (subject to certain conditions). And more, if the problem occurs while you’re travelling, we’ll take care of the expenses so you can continue your journey, from taxis to get you to the station to car rental so you can carry on with your trip*.
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
CLOSER TO HOME
If your car breaks down far from home*, we’ll get you back safely* – along with your travel companions. That includes the cost of a hotel, if you can’t get going again right away, and the return trip to collect your car after it's repaired. And, if the vehicle can’t be repaired within a day, we’ll cover the expense* of getting your car back to you at a later date.
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
FOR INFORMATION
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
Free to go
Mobile workshops
If your vehicle breaks down, one of our friendly operators will meet you on site to help get you up and running again.
Towing
If your vehicle is unable to move, no problem: an emergency vehicle will tow it to the nearest official retailer or workshop.
Courtesy car
If your vehicle is out of action, we’ll provide you with a courtesy car for up to four working and non working days.
Transfer expenses
All transfer costs (taxis and other means of transport) incurred while the vehicle is out of use will be reimbursed*.
Return home or continue to travel
If your vehicle breaks down while travelling, the cost of returning home or continuing the journey (by train or plane) will be reimbursed.
Hotel accomodation
Plus, we’ll host you at an onsite hotel until you’re moving again*.
Recovery of the repaired vehicle
You’ll also be reimbursed for the travel costs incurred to recover your repaired vehicle*.
Not repaired vehicle recovery
And if your car is stuck abroad for more than five days, we’ll return it directly to your home or a nearby retailer when it’s fixed.
Information service
All the information you need, like the opening hours of your local retailer, all in one place.
*You will find delivery methods, conditions, limitations and exclusions of services in your vehicle warranty booklet or Service Agreements